privateevents - Frais Spa @ The O Hotel | Voted as The Best Spa in Downtown LA
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Terms & Conditions

Security Deposit:

Frais Spa requires a $300 deposit prior to reserving your event date. Except to the extent that Frais Spa has incurred costs as a result of the Guest’s occupation of the space to put the space back into the condition it was in prior to being licensed to the Guest, Frais Spa will refund in full the Security Deposit after the Guest’s license to use the space has ended.  This security deposit can also be applied towards the balance due.


As an event registration Guest, you may cancel your event reservation as long as that cancellation is made more than 7 days in advance of the booking start time. A full refund of your security deposit will be given. The cancellation request must be made in writing (e-mail or fax 844-523-7247.   If an event is cancelled by the guest less than 7 days in advance of the booking start time, the guest will forfeit their security deposit. Frais Spa may decide that it is necessary or desirable to cancel a confirmed booking or to issue a deposit refund to a Guest for part or all of the amounts charged to the Guest. This may be for extenuating circumstances, an emergency, facility malfunction, or for any other reason. You hereby agree that Frais Spa will not have any liability for any such cancellation or refund made.


Guests may reschedule a Booking with Frais Spa for the same use (a “Rescheduled Booking”) under the following conditions:

The Rescheduled Booking must be for the same duration as the original Booking. The Rescheduled Booking date and time is subject to Host approval. Without such Host approval, the Booking will be cancelled and will be subject to the cancellation policy above. The original Booking can only be rescheduled one time and any rescheduling of a Rescheduled Booking Oshall be considered a cancellation by the Guest and will be subject to the cancellation policy above. All Guests are subject to a Re-Schedule Fee for all Rescheduled Bookings in the amount of $100.


In the event a Guest occupies Frais Spa, or causes a Frais Spa to be occupied by anyone or anything in excess of the time specified in the applicable Booking, the Guest will be subject to additional charges of time and a half in one hour increments.


As a Guest, you are solely responsible for

(a) leaving Frais Spa and any property provided in the condition it was provided to you;

(b) your own acts and omissions, and the acts and omissions of your guests and invitees;

(c) paying Frais Spa and/or third party vendor in full to repair or replace any damage that occurred while you were using Frais Spa.






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