Etiquette Policy - Frais Spa
We strive to maintain the best environment for all our clients. Below is our spa policy and etiquette. Enjoy your spa day.
Chiropractic Massage DTLA Los Angeles Day Spa
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Tranquil Audio Environment

We are proud to offer a tranquil space to help our guests relax the moment they enter.  We will all maintain each other’s right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.

Cell Phones

Disconnect to connect to yourself. Unwind and heal yourself while being here enjoying your spa experience. In consideration of all spa guests’ tranquility, cell phones must be off or on silent mode.

Spa arrival

We suggest arriving at least 15 minutes prior to your appointment. This allows you ample time to enjoy our welcome drink and amenities, and to prepare for your treatment.

Cancellation policy

Each treatment is specially prepared for each guest.  We require a credit card for your reservation. We respectfully ask that you allow more than 24 hours notice if you must cancel an appointment you have selected.  Any ‘cancellation’ or ‘no-show’ within 24 hours of your appointment will be charged 100% in full to the card number with which they were held.  This policy also applies to gift card holders.

Late arrival

A late arrival may prevent you from enjoying the fullest FRAIS Spa experience. Each appointment time is carefully scheduled for each guest to have a relaxed and unhurried service. Please be aware that a late arrival is not entitled to a time extension of the service and the remainder of the treatment is still offered.  Your service will end at its originally scheduled time to prevent a delay for the next guest. Thank you for understanding.

Return Policy

All refunds are for SPA RETAIL CREDIT ONLY for future product purchases.  FRAIS SPA will accept returns on most merchandise purchased within 14 days of purchase with a valid receipt. FRAIS SPA cannot accept returns on opened products, worn garments, footwear, sale items, ‘as-is’ items and individual items from a purchased set.

Health Conditions & Yoga Practice Waiver

Please advise us of any health conditions, allergies, or injuries that could affect your service when making your spa reservation.

Massage and body treatments: Please specify therapist gender preference at the time of booking. Speak with the therapist directly about style and depth of pressure. You must be 18 or over to receive massage treatments unless a parental consent form is completed.

Yoga: I understand that yoga includes physical movements as well as an opportunity for relaxation, stress re-education and relief of muscular tension. As is the case with any physical activity, the risk of injury, even serious or disabling, is always present and cannot be entirely eliminated. If I experience any pain or discomfort, I will listen to my body, discontinue the activity, and ask for support from the instructor. I will continue to breathe smoothly. I assume full responsibility for any and all damages, which may incur through participation.

Yoga is not a substitute for medical attention, examination, diagnosis or treatment. Yoga is not recommended and is not safe under certain medical conditions. By signing, I affirm that a licensed physician has verified my good health and physical condition to participate in such a fitness program. In addition, I will make the instructor aware of any medical conditions or physical limitations before class. If I am pregnant, become pregnant or I am post-natal or post-surgical, my signature verifies that I have my physician’s approval to participate. I also affirm that I alone am responsible to decide whether to practice yoga and participation is at my own risk. I hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against Frais Spa, Yogis On The Move, and it’s instructors.

I have read and fully understand and agree to the above terms of this Liability Waiver Agreement. I am signing this agreement voluntarily and recognize that my signature serves as complete and unconditional release of all liability to the greatest extent allowed by law in the State of New Jersey.

Healthcare & Wellness Provider Payment & Privacy Practices

FRAIS SPA offers simple cash rates for utilizing the services of our licensed health specialists.  We do not accept health insurance.  If you so choose, a ‘superbill’ form can be generated for you.  The superbill is a specialized receipt that details the diagnosis, procedures, and patient information.  Click here for more information regarding how you can be directly reimbursed by your health insurance for billable healthcare services.

FRAIS SPA respects the privacy of each website visitor, spa guest, and wellness patient.  You are welcome to review our privacy policy here.


We have custom-tailored treatments for expectant mothers.  We will guide you to which services are appropriate for those guests.  Please note that pre-natal massage can only be performed after the first trimester is complete.


All major credit cards accepted. We do not accept personal checks.


Our spa team prepare the best quality services for each guests. While rates do not include gratuity, we require a minimum 15% gratuity including promotional vouchers, should you choose not to leave a gratuity for your therapist we will charge your credit card a 15% gratuity on your behalf.

Highly rated on yelp for best massage downtown LA.  Located in a hotel luxury day spa.  We offer uber rides to local DTLA clients.  Make it one of your things to do in downtown in la.  Frais Spa is nearby to you.  You might try to find cheap massage but you will learn the difference.  Massage, Chiropractic, Acupuncture, Naturopathic Medicine, Steam Sauna, Esthetician, Facials, Waxing, Acupuncture DTLA, gentlemen facial, bikini waxing, exfoliation, peel, lymphatic, day spa, body scrub, couples massage, men masseur, masseuse, spa resort deals, back pain, neck pain, traction therapy, good chiropractor, dr chiropractor, back pain relief, back pain disc, cervical , lumbar, herniated disc disk treatments, physical therapy, electrical stimulation, ultrasound therapy, spinal 
Hotel guests from the Biltmore, The Standard, Millenium Biltmore, Westin Bonaventure, Hilton, Level Furnished Living, Ritz-Carlton Hotel, Milner Hotel, Omni, L.A. Hotel Downton, Sheraton Los Angeles Downtown, Luxe City Center Hotel, JW Marriott, Hotel Figueroa, Courtyard Los Angeles L.A. Live, Residence Inn, Stay On Main Hotel, Intercontinental, Watermarke, Gas Company Living, Pegasus, and Ace Hotel regularly seek out our spa services.  Gift certificates are available for Mother's Day and Father's Day.
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